What does this policy cover?

We are committed to adopting the highest standards in terms of how we collect, use and protect your personal information, and accordingly we have established this privacy policy (the "Policy") which:

It identifies the types of personal information we collect;

It explains the methods and reasons for our collecting and using your personal information

Explain the cases and reasons for the potential exchange of your personal information within Al-Bairaq and with other institutions;

It explains how we protect the personal information we collect;

• It explains the rights and choices available to you in relation to your personal information

This policy applies if you use our services (referred to in this policy as “our services”). It means benefiting from our services:

• Buying / requesting services or products from our companies over the phone, the Internet or in the store

• Use any of our platforms, including websites (“our websites”), public Wi-Fi networks, or mobile applications (“our mobile applications”); or

• Participate in our promotional campaigns and contests and register for our newsletters and offers. This policy also applies if you contact us or contact you about our services.

Personal information that we collect When you register to use our services, we may collect:

Your personal details, including postal addresses, billing addresses, email address (es), phone number (s), date of birth, gender, passport or ID number

Your account login information such as the username and password (encrypted) that you have chosen;

Your interests, preferences, income and other information about you

When you shop with us on the Internet, browse our websites, use our mobile applications, or connect to the "Wi-Fi" networks that we provide, we may collect:

Information about your online purchases (for example, the things you ordered / bought, when and where you bought them, and how you paid);

Information about your digital browsing behavior on our websites, mobile applications, and public networks, and information about when you click on one of our ads (including ads that appear on websites of other organizations);

Information about the devices you used to access our Services (including make, model, operating system, IP address, browser type and mobile device identifiers);

• Information about your specific geographic location

When you use any of our loyalty programs to shop with us, we may collect:

• Transaction information that includes in-store and online purchases that you earn points through and how you use points, coupons and vouchers within our company.

When you contact us, contact you, or participate in promotions, contests, surveys or surveys regarding our services, we may collect:

• Personal information that you provide about yourself;

Details of e-mails and other digital messages we send to you, including information about the e-mails you open and the links you click on within them;

Your feedback and contributions to customer surveys and surveys

Other sources of personal information

We may also use personal information from other sources such as specialized companies that provide the information, digital media channels, our partners and public records. We may also collect the following types of your personal information from other sources: contact details, credit history, purchases, interests, preferences, or other types of publicly available information. This other personal information helps us:

Reviewing and improving the accuracy of our data;

Improve and measure the effectiveness of our marketing messages, including digital advertising

We may be required by law to collect personal information about you or as a result of any contractual relationship we have with you. If you choose not to provide your personal information for use in accordance with this policy, you will nevertheless be able to visit our platforms but you may not be able to obtain certain options, products or services, and in some cases you may We are unable to provide the service you require.

Why and how do we use your personal information?

Providing our services to you

We use your personal information to provide the services you have requested, including:

Fulfill your requests and returns;

• And manage your accounts with us, so that we can provide services to you in accordance with our contractual obligations towards you.

Personalize your experience

We may use your personal information to personalize the marketing messages we send to you and to make them more relevant and useful as this is in our legitimate business interests. We will obtain your consent first if necessary. We may use your personal information for this purpose in the following ways:

• Take advantage of your digital browsing behavior and your in-store or online purchases to better understand you as a customer and provide you with personalized offers and services;

• To provide you with appropriate marketing messages (via e-mail, regular mail, phone, SMS, digital advertisements, or other means) in relation to the products and services that we provide and the products and services available from our suppliers and partners. In the same context, digital advertisements may be displayed on our websites and on the websites of other organizations and digital media channels. We may also evaluate the effectiveness of our marketing and marketing messages to our suppliers and partners;

• To better understand you and provide you with services and marketing communications that suit your interests and interests, we combine the personal information we get upon your purchase within the store with the personal information we obtain from our websites, mobile applications and other sources.

Contact you and interact with you

We may use your personal information when contacting you to:

• Contacting you about our services, for example by phone, e-mail, regular mail, or responding to your social media posts directed to us;

Manage the promotions and contests you participate in, including those we run with our suppliers and partners;

• Inviting you to manage and participate in customer surveys, surveys and other market study activities that Al-Bairaq and other institutions carry out on our behalf and within the framework of our legitimate business interests, we have to be able to provide you with appropriate answers and notices about our available services.

Managing and improving our daily operations

We analyze information about how you use our services to:

Manage and improve our websites and mobile applications;

• Help develop and improve our range of products, services, stores, information technology systems, technical expertise and how we communicate with you;

• Detect and prevent fraud or other crimes.

• It is in our legitimate commercial interest to use the information provided to us for this purpose so that we can understand any problems in our services with the aim of improving them

Sharing of personal information

Your personal information may be shared with third parties in the following circumstances:

Retail partners

We may share your personal information with other companies that sell products through our services ("retail partners"). We only share personal information that enables our retail partners to provide their services. For example, when you shop online or in-store, we will provide the relevant retail partner with your name, contact details and address so that they can deliver the goods you have purchased.

Service providers

We work with carefully selected service providers who perform certain functions on our behalf. These include, for example, companies that help us provide technical services, store and collect data, process payments and deliver orders. We only share personal information that enables our service providers to provide their services.

Some of the service providers we work with operate digital media channels and post digital advertisements related to our products, services, and products and services of our suppliers and retail partners on these digital media channels on our behalf. For example, you may see an advertisement for our products and services when you use a particular social media site.

Sharing personal information with other organizations

We may share personal information with other organizations in the following circumstances:

• If any applicable law or public authority requires us to share personal information;

• If we have to share personal information to prove, exercise or defend our legal rights (this includes providing personal information to third parties for the purposes of preventing fraud and reducing credit risk);

• In the event that personal information is shared with an institution that we sell or transfer to (or negotiate with it regarding the sale or transfer of ownership) of any of our business, rights, or obligations under any agreement that we may enter into with you in this regard. If the transfer of ownership or sale takes effect, the organization that obtains your personal information may use this information in the same way

In the event that personal information is shared with any organization to which we transfer our legal ownership; or

• In the event that personal information is shared with any party to whom we transfer or we may transfer our rights and duties under our agreement with you

Transfer of your personal information

Your personal information may be transferred, stored and processed in a country different from the country in which you reside or the country of incorporation of the company. In both cases, we have put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data is adequately protected.

In the event that your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that state and we may be required to disclose it to the courts or authorities concerned with law enforcement or government agencies in that state, but we will only do so in accordance with the laws in force.

How do we protect personal information?

We maintain physical, technical and organizational controls to protect your personal information from unauthorized access, use, modification, and from information destruction. However, the websites based on the Internet may not be completely secure and therefore we are not responsible for any unauthorized or unintended access beyond our control.

Social Media

We operate channels, pages and accounts on some social media sites to inform our customers of developments, help them and communicate with them. We also monitor and record comments and posts about us on these channels in order to improve our services.

Al-Bairaq is not responsible for any information published on these sites other than the information we publish. We also do not endorse the social media sites themselves or any information posted on them by third parties.

Keep records

We keep records for an appropriate period of time to a) manage purchases, reservations, memberships, and provide other related products or services that are covered in this Privacy Policy, including keeping you informed of our marketing activities permanently. B) Personalize products, services and contacts with you. C) Comply with applicable legal requirements regarding record retention. When we decide how long to keep your personal information after our relationship with you ends, we take into account our legal obligations and regulators' expectations.

And if you want to ask us to stop using your information to provide services to you, contact us at the company's headquarters at 065548854 or 0795674767, but we will keep your registration information and use it when necessary to comply with our legal obligations, resolve disputes and apply the agreements we enter into.

Marketing messages

All marketing messages we send to you will provide you with a method to withdraw your consent for future marketing. If you want to stop receiving promotional materials, you can choose not to receive these messages or change your account settings, and your name will be deleted from the marketing lists.

We ask you to note that if you cancel your subscription to the marketing message service, you will constantly receive operational and service messages that we send to you about the services or products that you have purchased from us and responses to inquiries directed to us, and that we may keep your details on a "block list" so that we do not send marketing messages To you in the future.

Cookies and similar technologies

We use cookies and similar technologies such as tags and pixels (“cookies”) to personalize and improve your customer experience while using our websites and mobile applications, and to provide you with relevant ads online. Cookies are small data files that allow a website or mobile application to collect and store a set of data on your desktop computer, laptop computer or mobile device.

These cookies help us provide important features and functions on our websites and mobile applications, and we use them to improve your customer experience. For example, we use these files to do the following:

Improve the way our websites and mobile applications work

Cookies allow us to improve the way our websites and mobile applications work so that we can customize your experience and allow you to use many of their useful features. For example, we use cookies to remember your preferences and the contents of your shopping cart when you return to our websites and mobile applications.

Improve the performance of our websites and mobile applications

Cookies may help us understand how our websites and mobile applications are used, as they inform us, for example, that you receive messages when something goes wrong while you browse the site or application. These files collect aggregate (classified) data, which is mostly anonymous.

Placement of relevant digital ads

We use cookies to help us place the digital ads that we think are most relevant for you on our websites and the websites of other organizations.

Often other organizations place cookies, which are used for this purpose, on our websites and this always happens with our consent. These cookies may collect information about your behavior on the Internet, such as the IP address and website you reached us from, information about your purchase history or the content of your shopping cart. This means that you may see our ads on our websites and on the websites of other organizations. You may also see advertisements for other organizations on our sites.

Measure the effectiveness of our marketing messages, including digital ads

We can know that you saw a specific advertisement through cookies, and we can also know how long you have watched it. This information allows us to measure the effectiveness of our digital advertising campaigns and monitor the number of times you see an ad.

We also use cookies to measure the effectiveness of our marketing messages. They inform us, for example, that you have opened a marketing email that we have sent you.

Your options regarding cookies

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set the browser to notify you every time new cookies are placed on your computer or other device.

If you choose to disable some or all of these files, you may not be able to fully use our platforms. For example, you may not be able to add items to your shopping cart, continue shopping, or use some of our products and services that require you to log in. Once you give us your consent to use cookies, we work to store them on your computer or other devices. If you wish to withdraw your consent at any time, you will have to clear the cookies, which we have set, by using your Internet browser settings.

Data collection and analysis, and social media functionality

We may collect personal information and remove any distinct elements with the aim of analyzing patterns, improving our marketing and promotional efforts, analyzing the way we use the platforms, improving our content and product offerings, customizing the content of our platforms, design, products and services, and we may appoint third parties (third parties) to do this on our behalf. As mentioned above.

We also collect certain usage information such as the number of visitors to our platforms and their frequency of visits. This information may include the webpage you came from, the webpage you then landed on, the type of browser you use, your device, and your IP address. We only use this data in the compilation process. This collective data helps us determine how much our customers use parts of our platforms and conduct research on our users' demographics, interests, and behavior to better understand and serve you.

If you use buttons on our platforms that link to social media or similar sites (for example, the Like button and / or the Share button), the content from our platforms may be sent back to that other website or service and it may become public or private. Depending on your privacy settings (for example, they may see only friends and followers or anyone who has access to your profile generally).

Your rights

You have the right to see or access the personal information we hold about you. To obtain a copy, please contact the company's headquarters.

In addition, you have certain rights regarding your personal information, subject to local law. They include the following rights:

Correct information that we hold about you;

Delete your personal information;

Restrict how we use your personal information;

Object to the way we use your personal information;

Withdraw any consent you have given us to use your personal information;

• Receive your personal information in a usable electronic form and transfer it to a third party (the right to be able to transfer the data);

• File a complaint with the local data protection authority.

If you wish to discuss or exercise these rights, please contact us at the detailed address below.

And if you find that any of the information we keep about you is incorrect or outdated, please write to us at the above address to inform us of this and we will take appropriate steps to amend our records.

We would also like to inform you that we may ask you to provide additional identifying information in order for us to be able to fulfill your requests.